We mainly use plastic called PLA, but depending on the conditions such as the fineness of the pattern, we are making it with PLA and acrylic.We use materials approved for food hygiene.Regarding durability, it is said that it has been no problem to use it 3000 times so far, depending on the details of the design.It can be used multiple times if you follow the usage instructions.

The cookies we make at our store are weak against heat, so they are not compatible with dishwashers or boiling.Please note that the mold once deformed cannot be repaired and must be reproduced.

The point is to press the mold lightly.If you want to clear the pattern by 1 time and press hard, the dough will stick to the mold and failure will become more.The point is to partially press the stamp lightly, lift it up and repeat.If you use a complex pattern, it is also effective to powder the toothbrush to the corner of the mold.

This videoIt is the first time that we have been able to find a solution to this problem.

We will guide the recipe below.

The best recipes　　Cookpad recipes

The cookie type of our shop can be used if it is a soft material such as clay, but there is a possibility of damage when an excessive force is applied, so please use with sufficient care.The height of the cookie-shaped outer frame is 1cm in the normal selling minutes.In the case of a custom-made product, we correspond according to the design in the range of 1 ~ 2cm.

Our cookie molds are supposed to be processed into soft materials such as Cookie Dough and clay, so in the state of purchase, it seems that it is somewhat unsuitable as a stamp to hard materials such as a flat surface.If you do not use the stamp for food, you may be able to use it as a stamp because the stamp surface is leveled by placing the stamp surface on a sandpaper about # 100 to # 200 and scraping the surface horizontally to some extent.However, it is not possible to guarantee the processing after the purchase is necessary in our shop.Please acknowledge that it is processing at your own risk.

We are sorry, but we do not re-sell products that have been sold only in the past.

There are three types of made-to-order products depending on your request. You can check the details from the following.

When creating from black and white only data that does not include gray

When making from color images and photographs

Made only on the outside

If you want to create a custom-made type, the cost will vary depending on the data you provide.

If you want to create only outside the type

If you want to make from black and white only data that does not include gray,it is 1 point 3,850 yen (tax・size up to 8 cm).

If you want to make from color images or photos, it is 1 point 5,500 yen (tax included, size up to 8 cm).

If you want to size more than 8cm, it will cost 550 yen (tax included) in addition to each 1cm up.

It will be up to the range of 8cm×8cm in the normal charge, but it can be up to 28cm.(If you want to size more than 8cm, it will cost 550 yen (tax included) in addition every 1cm up.）

As for the minimum size, it depends on the design, so I can not say it categorically.As a result, there is a thing that I was allowed to make a mold of the size of about 1 cm.Please contact us so you can let us know the detailed size in advance when you send us an illustration.

The height (thickness) of the cookie mold that we usually make at our shop is 1cm.If you wish, up to 2cm is available at no additional cost.If the height is more than 2cm, it will cost 540 yen (tax included) in addition every 1cm up.The depth of the pattern is about 2.5 ~ 3mm is standard, but some adjustments are possible depending on your wishes.It depends on the design of the cookie type, so if you need a thicker cookie type, please consult us.

There is no problem with handwritten illustrations and pictures.for illustrations, we recommend Illustrator(.ai)data(version is not particularly limited)even image data such as PDF, JPG, PNG can be produced, but if you need to adjust the illustrations ai data, you can create the most beautiful type.

First, the initial cost of 3,500 yen (excluding tax), we will produce 1 original cookie mold.The initial cost is 5,000 yen (excluding tax) when making from color images.The cookie mold for the first time will be confirmed, and if there is no problem, we will make a cookie mold for mass production.In addition, at the time of mass production, the desired"title"and"artist name"can be described in the seal of the table of the product package.It is also possible to include in the package a recommended recipe that the pattern comes out clean.It is also compatible with the paste of the JAN code seal on the back of the package.Please let us know if you would like.

The cookie mold for mass production sales is estimated individually according to the order quantity.Please feel free to contact us.

You can create from 20 pieces only on the first time.If it is more than 20 pieces, we will prepare the desired quantity in 1 piece.In the case of an additional order after that, the same condition as above will apply.

sacsac supports the following payment methods.
- Credit card payment
- Bank transfer
- Convenience store payment

Regarding the quotation before purchase, we will inform you of the total amount by e-mail except for special custom-made or mass production.

Invoices, invoices, and receipts will be sent as PDF data to the email address registered at the time of purchase.

Shipping of the standard product, as soon as the payment of the product price is confirmed, we have done about ２～３ business days.
However, due to the over-the-counter sales, depending on the timing, it may take about 1 week to ship.For custom cookie type, after the payment is completed, the type will start to be created after all illustrations, confirmation, etc. have been completed.Type of creation, we usually do about ２～３ working days.
Illustration creation, if you proceed smoothly, it is an image that arrives at your hand in about 1 week to 10 days from your order and payment.If multiple products are purchased at the same time, it will be shipped together with the item with the slowest delivery date.

About domestic delivery

We use Yu packet for domestic normal shipping and free shipping.It is planned to arrive at your hand at about ２～３ days from the dispatch, peeping at a distant place such as Okinawa, Hokkaido and a remote island.If there is a date specified, or if you are in a hurry, we are also available for shipping in Yu-pack.Please select the package by the shipping method when placing your order.

1. each order will cost 200 yen.If you order more than 3,500 yen, the shipping fee using the Yu packet will be free.

It is possible.Please tell us your address and name when you purchase the item.

We apologize for the inconvenience, but please purchase products for each delivery destination.

If the product is unopened or unused and is returned or exchanged for the customer's convenience, we will bear the shipping cost at the time of return and the shipping cost at the time of delivery. Please send the items to be returned to the address below.

〒605-0815
Address: sacsac, 274 Kitagomoncho, Higashiyama-ku, Kyoto

We apologize for the inconvenience. Please attach an image to your e-mail to confirm that the product is defective and send it.
info@sacsac.jp

We will check and if there is a problem with our store, we will send a new product as soon as possible.

After ordering, we will accept cancellation of your order only if the payment procedure is completed and it has not been shipped.
* If you have purchased a custom-made product and have proceeded to confirm the data or create an illustration, you cannot cancel it.

[Cancellation fee]
The cancellation fee for the product is as follows.

◯ When payment is made by credit card or PayPal
No fees

◯ When settled by bank transfer
We will deduct the transfer fee of 200 yen at the time of refund from the purchase price and refund it. The transfer fee at the time of purchase will be borne by the customer.

◯ When payment is made at a convenience store / Pay-easy
The cancellation fee of 600 yen plus the transfer fee of 200 yen at the time of refund (800 yen in total) will be deducted from the purchase price and refunded. Customers are responsible for the purchase fee.

◯ When purchasing from outside Japan by bank transfer
The customer will be responsible for the transfer fee. Please transfer the total amount at the time of purchase. If you cancel your order from outside Japan, the refund method will be PayPal.

We basically prepare all types of inventory at the store. You can also purchase it on the spot. The store is open from 10 am to 6 pm on weekdays, but since it is closed on a regular basis, please make sure to contact us in advance when you visit the store.